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Dedicated and Bespoke Services

Living with purpose, meaning and fulfilment



The aim of these services is to maximise people’s opportunities in the community and to allow them access to new experiences. The principles of autonomy and independence are equally important for this service user group as for service users in the Co-operative and Friary Gardeners.


The Dedicated and Bespoke Services are specifically designed packages of day support for people with profound and multiple disabilities, using the skills of one and often two carers, depending on the needs of the individual. Services are largely community based, with service users being collected from and returned to their homes at the beginning and end of each day. Service users also have access to all the facilities at the Parchment Trust Co-operative, where they can meet with each other and with friends; they also have full access to Friary Gardeners, including the Gold Standard "Changing Places” toilet facilities.

Activities depend entirely on the needs and abilities of the individual but may include: physiotherapy; hydrotherapy; swimming; using sensory equipment; shopping; eating out; outings; using public transport; music therapy; meeting with friends; cinema and theatre visits. 

Frequently Asked Questions

The day starts at: Our services are bespoke to individuals needs but days usually start between the hours of 8am and 10am.

Lunch time is: No set time. Lunch time varies between services and depending on what activity is taking place.

The day ends at: As each service is bespoke our days usually end between the hours of 3:30pm and 5:00pm

On an average day there are how many service users: We provide 32 individual services and on average we have 24 services running daily.

On an average day there are how many staff: The staff numbers vary each day but usually range from 56 – 64 staff per day.

Overview of facilities:  All of our sites are wheelchair accessible.  Friary Gardens has a fully operational 'Changing Places' toilet, and our Theaklen Drive site offers beds, hoists and a disabled toilet.  Most of our services are community based so we are able to use community 'Changing Places' toilets and other facilities. 

General activities on offer throughout the day: We support our service users to attend a number of activities.  Some popular activities are National Trust walks and visits, theatre trips, personal care appointments, shopping trips, health appointments, swimming/hydrotherapy, physiotherapy and any places of interest.

Transport details: We provide bespoke services to a number of individuals from different areas using appropriately adapted vehicles. We collect individuals from their home/respite addresses. 

What you will need to bring with you: We ask you to bring weather appropriate clothing and a packed lunch if required.


“Parchment is such a wonderful service tailored to support Thomas` complex needs. You have given him the ability to enjoy and participate in activities, which is wonderful for him and his quality of life."

— Ita and Homi


“Jen has been enabled to live an amazing life with support workers who put Jen and her needs at the heart of her service....

There is no other service which would have been able to meet Jen's needs in the way Parchment Trust have”

— Yvonne

Meet The Team


Leigh O'Donoghue

Service Manager

Molly Pilbeam-Simmonds Co-op Project wor

Molly Joof

Team Leader

Abbie Stevenson DBS Team Leader 2_edited

Abbie Stevenson

Team Leader

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